FREQUENTLY ASKED QUESTIONS
This will depend on your postage selection. Express post orders can often be received with 2-3 days of ordering. When placing an order please bear in mind although we can guarantee our production time we unfortunately cannot guarantee delivery time frames with Australia Post. Our current production time can be found on the sticky banner at the very top of our website. During peak trading times such as Christmas and Mother's Day order cut off dates may apply. Cut off dates will be displayed on the website and mentioned on our social media pages. If you require your order by a certain date please email us first and we can confirm if we can accommodate your deadline.
Hand stamping is a process where individual letters at the end of a metal shank are hammered by hand onto your chosen piece. As a result of this process the depth, spacing and alignment of the letters vary for every piece. This is what gives hand stamping its unique character. If you are expecting your wording to be perfectly structured, then perhaps hand stamping may not be for you? Handstamping produces a more organic feel. Our font styles can be viewed in each product and a character count guide is given for each piece. These character counts are a guide only, as every letter is slightly different in size.
For design stamps placement details should be listed in the special notes of your order, where this information is missing we will place the design stamp at our discretion. Please note that some fonts can have ornate or 'old fashioned' style lettering - for example our lower classic font the 'r' and 'n' are very similar in look. Once you have decided on a font have a look around the website at the different photos and spot the lettering that you will use to create your piece to get a real feel for how it will look. We are unfortunately unable to offer a 'preview' piece of your wording.
As each keepsake is hammered by hand, some slight impressions will occur on the reverse of the piece
Our jewellery range is made from a variety of metals ranging from Sterling Silver, Gold Fill, Rose Gold Fill & Stainless Steel. In the product description of each product we give information on the material the product is made of.
Sterling Silver is made from 92.5% silver and 7.5% another metal (usually copper). This is what gives it strength and makes it a great product for hand stamping.
Gold Fill and Rose Gold Fill is an actual layer of 14ct or 18ct gold – pressure bonded to another metal giving it strength to withstand hand stamping. The layer of gold must make up a minimum of 1/20th of the total weight of the piece. Gold and Rose Gold filled jewellery offers many of the same characteristics of solid gold, giving strength, durability and beauty, but without the price tag.Gold & Rose Gold Fill is not to be confused with gold plating.
Stainless Steel is hypo allergenic and does not rust or tarnish. Our Stainless steel products and chains are made from 316L Stainless steel.If you have any type of metal allergy please contact us prior to ordering for further information as we are unable to be responsible for any reactions that may occur to the above mentioned metals.
YES! All Of our pieces come with an 18” chain and the option to upgrade your chain to a different style or length.
Flat packaging is complimentary with all of our products with the option to upgrade to our premium gift box.
Please contact us immediately using the contact us section on this website or email firstname.lastname@example.org. Due to the personalised nature of our products once production has begun, we won't be able to make any changes.
We offer complementary cleaning & inspection of your keepsake. Return Postage costs do apply. Please email us to arrange delivery of your keepsake to one of our locations and we would be happy to make it look new again! Email us: email@example.com
At the checkout you are asked to agree to our Term's & Conditions which includes information on photographing your keepsake and use of the images for marketing purposes. Should you not wish for your keepsake to be used in marketing purposes, please let us know by making a comment in the special notes section of your order, or send us an email to firstname.lastname@example.org. We can use the image any time from the keepsake has been delivered so it's important to notify us asap should you not wish your image to be used.
We guarantee that your personal information is protected. We store your information in secured server. Moreover, SSL is used for checkout process to keep your billing info safe. No credit card details are saved on our system. We don’t share your personal information with any other third parties.