FREQUENTLY ASKED QUESTIONS
Over time, without proper care, all jewellery is susceptible to tarnish. This happens because some metals undergo a chemical reaction with sulphur-containing substances in the air. Salt water, humidity, chlorine, soap, perspiration and perfume all cause oxidization on your jewellery and can lead to tarnish. To avoid this we recommend wiping your keepsake clean with the complimentary cloth provided or a similar jewellery cloth that can be purchased at any jewellery store. Storing your jewellery in an air tight container or plastic zip lock bag can also help to prevent tarnish. For transit we may include a black anti-tarnish pad which can be kept in the box where you store your keepsake to help prevent tarnish, especially in humid conditions. These pads eventually lose their effectiveness and should be replaced.
If you have chosen black lettering on your keepsake we do NOT recommend liquid silver polish cleaners where you submerse your jewellery, as over time they this will remove the black lettering. Over time, the blackening of your letters may slowly disappear. Please email us for a quick solution to restore the blackened letters on your piece or feel free to send your piece back to us for us to restore your blackened letters.
Stainless Steel pieces should only be wiped over with a polish cloth specific to steel and not silver polish cloths.
As each keepsake is "hammered" by hand, on some pieces some impressions will occur on the reverse side of your keepsake.
We make every effort to complete your handstamped keepsake as quickly as possible. Our pieces are created letter by letter and we take great care in our workmanship. During normal trading times please allow 2-3 business days for the production and dispatch of your order. If an item required for your order is out of stock and there will be a longer production time than a week we will contact you to let you know. During peak trading times such as Christmas and Mother's Day order cut off dates may apply. Cut off dates will be displayed on the website and mentioned on our social media pages. If you require your keepsake by a certain date please email us first and we can usually arrange to work with you to help you meet your deadline.
We offer free standard tracked postage with all orders over $40. Within each product you will have the option to choose your method of shipping. We do offer the option to upgrade to express post. In the event Australia Post fails to delivery your parcel, we insure all parcels and we will be able to claim compensation on your behalf to replace your keepsake.
All our Sterling Silver or Gold Fill pendants come with a complimentary 18” chain. Our Stainless Steel products also include a chain and the details of this can be found within each product. Most products have the option to upgrade your chain length where available. There are so many chain styles and lengths to choose from that we cannot possibly list them all on our website. If you have a particular style or length that you prefer please contact us and we will be happy to provide a quote.
Our standard flat packaging is included with all our products. Your keepsake will come attached to a printed card insert in a clear plastic cover. Most of our products also have the option to upgrade to a premium gift box.
Please contact us immediately using the contact us section on this website or email [email protected] Due to the personalised nature of our products once production has begun we won't be able to make any changes.
Hand stamping is a process where individual letters are hammered by hand onto your keepsake. As a result of this process depth, spacing and alignment of the letters can vary from piece to piece. This is what gives hand stamping its unique character. If you are expecting your wording to be perfectly structured then perhaps hand stamping is not for you. Our font styles can be viewed in each product and a character count guide is given for each piece. These character counts are a guide only as all letters are different widths. We check all wording for best fit on your keepsake and will contact you should your wording require any adjustment. Please note that on layered pieces if you use the maximum character count then some words may be hidden on the bottom pieces. For some keyring styles we will use our judgement to space out wording on each line. For design stamps placement details should be listed in the special notes of your order, where this information is missing we will place the design stamp at our discretion. Please note that some fonts can have ornate or 'old fashioned' style lettering - for example our lower classic font the 'r' and 'n' are very similar in look. Once you have decided on a font have a look around the website at the different photos and spot the lettering that you will use to create your piece to get a real feel for how it will look. We are unable to offer a 'preview' piece of your wording.
At the checkout you are asked to agree to our Term's & Conditions which includes information on photographing your keepsake and use of the images for marketing purposes. Should you not wish for your keepsake to be used in marketing purposes, please let us know by making a comment in the special notes section of your order, or send us an email to [email protected] We can use the image any time from the keepsake has been delivered so it's important to notify us asap should you not wish your image to be used.
We offer complementary cleaning & inspection of your keepsake. Return Postage costs apply. Please email us to arrange delivery of your keepsake to one of our locations and we would be happy to make it look new again! Email us: [email protected]
We guarantee that your personal information is protected. We store your information in secured server. Moreover, SSL is used for checkout process to keep your billing info safe. No credit card details are saved on our system. We don’t share your personal information with any other third parties.
Our handstamped jewellery range is made from a variety of metals ranging from Sterling Silver, Argentium Silver, Gold Fill, Rose Gold Fill & Stainless Steel. Standard thickness for our Sterling Silver and Gold Fill pieces is 18ga (1.25mm) thick. For our Stainless Steel and premium range we use a much thicker gauge. In the product description of each product we give information on the material the product is made of and it's sizing.
Sterling Silver is made from 92.5% silver and 7.5% another metal (usually copper). This is what gives it strength and makes it a great product for hand stamping. Gold Fill is not to be confused with gold plating.
Gold Fill is an actual layer of 14ct or 18ct gold – pressure bonded to another metal giving it strength to withstand hand stamping. The layer of gold must make up a minimum of 1/20th of the total weight of the piece. Gold filled jewellery offers many of the same characteristics of solid gold, giving strength, durability and beauty, but without the price tag.
Argentium Silver is purer than 925 sterling silver with 93.5% silver Vs 92.5%. It is made from pure silver and germanium. It has the natural colour of pure silver and is brighter and whiter than sterling, platinum and white gold. It is hypoallergenic therefore a great choice for those unable to wear tradition sterling. It is also requires little maintenance and is the most tarnish resistant form of silver.
Stainless Steel is hypo allergenic and does not rust or tarnish. Our Stainless steel products and chains are made from 316L Stainless steel. If you have any type of metal allergy please contact us prior to ordering for further information as we are unable to be responsible for any reactions that may occur to the above mentioned metals.