Terms & Conditions of Purchase

Every piece is handstamped, letter by letter, so each character is unique in placement, alignment, angle and depth.    As each keepsake is created by hand, some slight impressions and marks may occur on the back of your keepsake. This is not to be considered a flaw and is a normal part of the hand stamping process.  

Photos displayed on our website and social media are examples only and do not represent actual sizes.  Relevant sizing and information can be found in the product description. When making your keepsake we will use the best size & strength attachment for your piece and these may differ from the examples photographed. 

We may photograph your keepsake in its completed form, as individual pieces or in combinations to use on our website, social media sites or marketing purposes. Please contact us if you do not wish for your keepsake photograph to be used.  If you are purchasing for a gift and would not like it displayed until after a certain date also please contact us asap.  

 We use a variety of materials in creating our products. In the product description we indicate the metal used and sizing.  Our pieces are handmade and slight lines and/or natural flaws may be found within the metal, however our standards for quality are extremely stringent so you would probably never even notice. We accept no responsibility for any conditions resulting from a metal allergy or sensitivity.

When placing an order please carefully check all spelling. Please make sure you type your information exactly how you would like it, with focus on CAPITALS and lowercase. Please contact us immediately if you notice an error after submitting your order, as these cannot be corrected once production has started. When using a design stamp the positioning of this can be indicated in the special notes section of your order, where this information is missing we will place the design stamp at our discretion.  

Due to the personalised nature of our products we cannot offer a refund or exchange if you change your mind or have made an error in your order.  We do offer an exchange on products should an error be made during production on our part, or where there is a manufactures fault as determined by us. For exchanges please contact us by email immediately upon receiving your order (within 7 days) and we will work promptly to rectify any problems. You will be required to return the product (in some cases at your expense) to Em and Eve for exchange. Returns after 7 days will be assessed on an individual basis. 

We accept no liability once your Keepsake has been dispatched. We strongly suggest using the insurance option available within the purchase of your product. 

All branding, images and logos remain the property of Em and Eve and are subject to copyright and must not be copied or used without our permission.  

The buyer will assume understanding and acceptance of these Terms and Conditions.