Terms & Conditions of Purchase

Every order is handstamped, letter by letter.  Each character is unique in placement, alignment, angle and depth.   Due to the nature of hand stampingn some slight impressions and marks may occur on the back of your piece. This is a normal part of the hand stamping process.  

Relevant sizing and information about each product can be found in the product description. When making your keepsake we will use the best size & strength attachment for your piece and these may differ from the examples photographed.   Our pieces are handmade and slight lines and/or natural flaws may be found within the metal, however our standards for quality are extremely stringent so you would probably never even notice. We accept no responsibility for any conditions resulting from a metal allergy or sensitivity.

We may photograph your keepsake in its completed form, as individual pieces or in combinations to use on our website, social media sites or marketing purposes. Please contact us if you do not wish for your keepsake photograph to be used. 

When placing your order please carefully check all spelling and type your information exactly how you would like it, with focus on CAPITALS and lowercase.  Please contact us immediately if you notice an error after submitting your order, as these cannot be corrected once production has started. When using a design stamp the positioning of this can be indicated in the special notes section of your order, where this information is missing we will place the design stamp at our discretion.  

Due to the personalised nature of our products we cannot offer a refund or exchange if you change your mind or have made an error in your order.  We do offer an exchange on products should an error be made during production on our part, or where there is a manufactures fault as determined by us. For exchanges please contact us by email immediately upon receiving your order (within 7 days) and we will work promptly to rectify any problems. You will be required to return the product (in some cases at your expense) to Em and Eve for exchange. Returns after 7 days will be assessed on an individual basis. 

All branding, images and logos remain the property of Em and Eve and are subject to copyright and must not be copied or used without our permission.  

The buyer will assume understanding and acceptance of these Terms and Conditions.